6/27/2013

Various Problems faced by Consumers in the Market?

square Problems faced by Consumers in the Market

In modern times, a lot of efforts have made to protect the interest of consumer by government and non-government organization.In spite of this, the exploitation of consumers has not come to an end, and they are being be fooled by business interests at all levels.It must be remembered that their exploitation will not come to an end unless they themselves come forward to protect and promote their own interest.

The various problems faced by the consumers in the Market are as follows:

problems faced by the consumers in the Market

1. Lack of Information

Very often consumers do not get proper and timely information. The information may be about the arrival of new product or service, availability of a product; Changes in the existing product, etc. In the absence of information consumers may not be able to make proper decisions of purchasing product or services.

2. Malpractices by Suppliers

Malpractices by suppliers create serious problems for consumers. Suppliers engaged in antisocial activities like black marketing, hoarding, profiteering, etc. Spoil the relations between the buyer and sellers.

3. Irregular Supply

Consumer faces the problem of irregular supply. Especially in case of necessities unsystematic supplies create serious shortages. Many times the irregularities are deliberate and exploitative, caused by hoarding and black marketing.

4. Not Heard Properly

Consumers often feel that they are not heard properly. Their complaints, grievances and doubts are not carefully attended to and not promptly redressed or clarified by suppliers of goods and providers of services.

5. Wrong Weight & Measures

Consumers in this world are cheated by traders and others with false weight and Measures. The customers are cheated with false weights and measures in an unorganized market. Even in the organized markets such as shopping malls, customers are cheated with wrong weights pasted on the packets.

6. Poor after-Sale-Service

Consumer in this world, after sale service is very poor. Even the Multinational corporations in this world do not provide effective after-sale-service in the case of office equipment, and consumer durables. Customers have to give constant reminders for after-sale-service. At many times, customers have to get the equipment repaired or serviced by third party even during the service contract period due to poor after-sale-service.

7. Problem of Duplicate Goods

Consumer in this world, the customers face a major problem of duplicate goods. Unethical producers duplicate popular brand names, and thereby customers get cheated. Even products like medicines are duplicated by illegal producers.

8. Problem of Delivery of Goods

Customers also face the problem of delivery of goods. There are cases, where customers have to book in advance certain products, and they are promised a specific delivery date. However, in spite of repeated reminders, they do not get delivery of goods on time.

9. Unethical Advertising

Many businessmen resort to unethical practices in advertising. They make fall claims about the benefits of the product. They do not disclose true information. Consumers fall prey for such practices and get cheated.

10. No proper Return for Money

Many a time consumer feels that they do not get proper returns for the price they have paid to buy the products. This may be due to inferior quality, less durability, adulteration, unsatisfactory packing, etc.

11. Health & Safety Hazards

Many a time customers face problems of health hazards when they buy goods in the shops. For instance, shopkeepers sell products even after the expiry date; fruit vendors use chemicals to ripen the fruits faster; manufacturers use inferior quality of materials to keep the prices low; and so on.

12. Poor Quality of Sales Personnel

Many times customers find that the sales personnel cannot give proper information about the products because they are not given appropriate training by their employers. Sometimes such persons exaggerate the merits of the products and force the customers to buy products, which may not be needed by the customers.

36 comments:

  1. It is good but it would be better if you write the problems and solutions for the given problems

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  2. Yes it's correct. If they follow all the rules ,than no problem

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  3. The question is correct but answer is wrong and long

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    Replies
    1. When hour you getting free to give me a answer don't comment on other 😤😠

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    2. When hour you getting free to give me a answer don't comment on other 😤😠

      Delete
  4. The question is correct but answer is wrong and long

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  5. The question is correct but answer is wrong and long

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    Replies
    1. It's a good answer if any student want write a long answer so they can

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  6. Help me a lot for making notes

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  7. need to add some real life examples too

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  8. Good received is different from the Order one.

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  9. Nice and where is correct answer

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  10. Nice but where is correct answer

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  11. Yes it is true but where are its solutions?????

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  12. who is the author or publisher? im doing a research and i cant find a name, should i write 'Articles Junction, (2013)'?

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  13. All are correct and helped me very much

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  14. Thanks for the information😀

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  15. Its really very nice it helped ne in my school project...

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  16. It is good for project consumer awareness.....

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  17. It really helped me in my project.. Tysm

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  18. This really helped me with my economics project

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  19. I’m Muneer Ahmed,
    Actually I’m facing problem from 17th of October 2020 I have ordered a cashier G shock watch on 15th of October 2020 And I received on 17th of October 2020 morning around 9 to 10 AM while opening item was missing Watch was not there I upload it in Flipkart app and I Escalated my problems To Flipkart customer care people they are giving approval for refund and they are rejecting not one time and to times it is been projected eight times what I have done a mistake and customer service people are telling the complaint has escalated with higher authority people from one month no one are calling from her authority andCustomer service people are telling that higher authority people are calling me and I am not Receiving the calls how can I not receive the calls my money it’s tucked Rs.5996 and males are coming date by date that changing they giving only dates it will be getting solved when and in Flipkart app it is showing issue is resolved where it is resolved, I don’t know what to do I’m getting very angry that I have ordered in Flipkart please give suggestion what to do my mail ID muneerhmd5544@gmail.com (91-7259570104)

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  20. One of the best resources I have found to date

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  21. This helps me a lott

    ReplyDelete